Legal

Return Policy

At EEM E-Commerce, we help customers discover and purchase quality Ethiopian products from premium brands. Our goal is to make every order smooth, secure, and carefully handled from purchase to delivery.

Returns

Some products available on EEM, including coffee and other perishable items, may not be eligible for return once they have been shipped or delivered.

Order Problems

If you receive the wrong item, a damaged item, or an incomplete order, please reach out to us at contact@ethiopianexportmarket.com within 14 days of purchase.

Review Process

To help us review the issue quickly, please include clear details and supporting evidence, such as photos of the product, packaging, or a description of what went wrong. After reviewing your request, we will coordinate with the seller to provide an appropriate solution, which may include a replacement, refund, or store credit.

Product Expectations

If the item you received is not exactly what you expected, our support team will be happy to guide you. While returns may not always be available for preference-based reasons, we can help you explore other products on the marketplace that may better suit your needs.

Contact

For support, questions, feedback, or suggestions, please contact us at contact@ethiopianexportmarket.com.